Terms of Service

1. Eligibility

You must be at least 18 years old and, if you use the Service on behalf of an organisation, you must be authorised to access and use the Service for that organisation. You must not be barred from receiving the Service under applicable export-control or sanctions laws (including those administered by the Monetary Authority of Singapore, the U.S. Office of Foreign Assets Control, the EU, the UK, and the UN Security Council).

2. Definitions

• “Customer Content” means any data, text, files, prompts, instructions, or other materials you submit to or through the Service.
• “Output” means the responses, forecasts, evidence trails, or other materials generated by the Service in response to Customer Content.
• “Documentation” means the published user guides, API references, and policies referenced from the Service.
• “Service IP” means the Service and all software, algorithms, models, model weights, architectures, methodologies, source code, documentation, and all related intellectual property rights.
• “Subprocessor” means a third party engaged by Torchcast to process Customer Content on our behalf.

3. Account

You are responsible for safeguarding your credentials and for all activity occurring under your account. You must notify us promptly at contact@torchcast.ai of any suspected unauthorised access. We may require multi-factor authentication or other reasonable security controls.

4. The Service

We will use commercially reasonable efforts to make the Service available, subject to scheduled maintenance and circumstances beyond our reasonable control. We may modify, suspend, or discontinue features of the Service; for changes that materially reduce the functionality of a paid plan, we will give at least 30 days' prior notice and offer a pro-rata refund of pre-paid fees attributable to the unused remainder of the term if you terminate within that notice period.

Nature of AI Output. The Service uses probabilistic machine-learning models. Output may be inaccurate, incomplete, or unsuitable for a given purpose. You are solely responsible for reviewing Output before relying on it, and you must not rely on Output as professional advice (medical, legal, financial, safety-critical, or otherwise).

5. Customer Content; Licence Grant; Service IP

As between you and Torchcast, you retain all right, title, and interest in and to Customer Content and, to the extent generated for you, the Output. You grant Torchcast a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, and display Customer Content and Output solely as necessary to (a) provide and secure the Service to you, (b) comply with legal obligations, and (c) enforce these Terms.

Output use. You may use Output for your internal business purposes, including incorporating Output into your internal reports, analyses, and decision-making. You shall not, without our prior written consent: (a) redistribute, republish, or publicly disseminate Output; (b) resell Output or incorporate Output into any product or service offered to third parties; (c) remove or alter any source attribution, evidence reference, or disclaimer included with Output; or (d) make Output available to any person other than authorised users of your account, except (i) to your professional advisors (such as legal, accounting, audit, or risk advisors) who are bound by confidentiality, or (ii) as required by law or by an order of a competent regulator.

Customer Content and model training. We do not use Customer Content or Output to train, fine-tune, or improve our or any third party's foundation or general-purpose models, except with your prior opt-in consent. We may use aggregated and de-identified telemetry (such as request counts, latency, and error rates) to operate, secure, and improve the Service.

Service IP. Torchcast retains all right, title, and interest in and to the Service IP. Nothing in these Terms transfers or assigns any Service IP to you. The licence granted to you to access and use the Service is limited to the rights expressly stated in these Terms.

Feedback. You may provide suggestions, feedback, or improvement ideas regarding the Service. You hereby assign to Torchcast all right, title, and interest in any such feedback, and Torchcast may use such feedback for any purpose without restriction or obligation.

You represent and warrant that you have all rights necessary to submit Customer Content and that Customer Content does not infringe any third party's rights or violate any law.

6. Acceptable Use

You will not, and will not permit any person to:

• (a) violate any applicable law, including Singapore law and the law of any jurisdiction where you operate;
• (b) infringe any intellectual-property, privacy, publicity, or contractual right of any third party;
• (c) reverse engineer, decompile, or attempt to derive the source code, models, weights, or training methodology of the Service, except to the extent expressly permitted by law;
• (d) circumvent, disable, or interfere with the Service's security, rate limits, access controls, or safety filters;
• (e) use the Service to generate, distribute, or facilitate child sexual abuse material, non-consensual intimate imagery, content that incites violence or unlawful discrimination, or content designed to defraud or deceive;
• (f) use the Service to make autonomous, consequential decisions about individuals (employment, credit, insurance, housing, healthcare, law enforcement, immigration, education) without a separate written agreement with us addressing such use;
• (g) use the Service in or for the benefit of a country, person, or entity subject to comprehensive sanctions, or in violation of any export-control law;
• (h) scrape, harvest, or extract data from the Service other than through the documented APIs in accordance with the Documentation;
• (i) use Output as the sole, automated basis for any consequential decision — including trading, lending, hiring, or other decisions affecting third parties — without meaningful human review of each decision. The Service is a decision-support tool intended to inform human judgment, not to replace it;
• (j) publish or otherwise disclose performance benchmark results, accuracy comparisons, or other test results with respect to the Service without our prior written consent; or
• (k) access or use the Service in order to build, assist in building, or improve a competing product or service.

We may investigate suspected violations and take any action we consider appropriate, including suspending or terminating access.

7. Third-Party Services and Subprocessors

The Service relies on Subprocessors (including cloud infrastructure, AI inference, payment, and communications providers). Our current list of Subprocessors is maintained in our Privacy Policy. Where you elect to integrate the Service with a third-party product, that integration is governed by your agreement with the third-party provider; we are not responsible for the third party's acts, omissions, or content.

8. Fees, Billing, and Taxes

Fees. Fees for paid plans and Forecast Credits are described at the point of sale. Unless otherwise stated, fees are quoted in U.S. dollars and are exclusive of all applicable taxes.

Payment processor. We use Stripe as our primary payment processor. Certain enterprise customers may pay by bank transfer or wire. Torchcast remains the seller of record for customer billing terms.

Taxes. Where Torchcast is required to charge Singapore GST or any other applicable transaction tax, we will do so and remit it to the relevant authority. For business customers outside Singapore, you are responsible for any applicable VAT, GST, sales tax, or similar tax in your jurisdiction, including any amounts payable under a reverse-charge mechanism. You remain responsible for any other taxes, duties, or withholdings (other than taxes on our net income) imposed on you in connection with your use of the Service. If applicable law requires you to withhold an amount from fees payable, you will gross up the payment so that the net amount received equals the amount that would have been received absent the withholding.

Billing. Subscription fees are billed in advance via Stripe, or by bank transfer or wire where agreed for certain enterprise customers, on the cycle disclosed at purchase. Stripe-billed subscriptions auto-renew unless cancelled before the renewal date; wire-billed subscriptions renew only upon payment of a new invoice. Forecast Credits are billed at purchase. Failed payments enter a 7-day cure period, after which we may suspend access; persistent non-payment may result in termination.

Forecast Credits. Credits included as part of a subscription plan (“Subscription Credits”) expire at the end of the billing period in which they are issued and do not roll over to subsequent periods. Credits purchased separately on a one-off basis (“Top-up Credits”) expire 365 days from the date of purchase. Top-up Credits may only be purchased while you have an active paid subscription, and Forecast Credits may be consumed only while your organisation has an active paid subscription or trial access. If your subscription lapses, non-expired Top-up Credits remain preserved but cannot be consumed until active or trial access is restored. Refund treatment of Credits is governed by the Refund Policy.

Price changes. We may change fees for future billing cycles with at least 30 days' prior notice. Price changes do not apply to fees already paid for the then-current term.

Refunds. Refunds are governed by the Refund Policy, which is incorporated by reference into these Terms.

9. Term, Suspension, and Termination

These Terms apply from your first acceptance and continue until terminated. Either party may terminate for convenience by notice; for paid subscriptions, access continues, and fees remain payable, through the end of the then-current paid period.

We may suspend or terminate your access immediately if (a) you materially breach these Terms and fail to cure within 14 days of notice (or immediately if cure is not feasible), (b) we reasonably believe your use creates a security, legal, or reputational risk, or (c) required by law.

Effect of termination. All licences you grant us survive only as long as needed to wind down processing. You may export Customer Content during the 30-day period after termination using the export tools provided in the Service; thereafter, we will delete or de-identify Customer Content within a further 60 days, except where retention is required by law or for backup-cycle expiry in the ordinary course.

Sections 5 (in respect of Service IP, Feedback, Output use restrictions, no-training commitment, and customer representations), 8 (in respect of accrued fees), 10–14, and 16–17 survive termination.

10. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service (“Confidential Information”) with the same degree of care it uses for its own confidential information, and not less than reasonable care. Confidential Information may be used only to perform under, or exercise rights under, these Terms.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Without limiting the foregoing, we do not warrant that Output will be accurate, complete, current, or fit for any particular purpose.

Consumer rights. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Singapore Consumer Protection (Fair Trading) Act 2003, the Sale of Goods Act 1979 (as applied in Singapore), or any other consumer-protection law that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

(a) neither party will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, anticipated savings, or data, even if advised of the possibility; and

(b) each party's aggregate liability arising out of or relating to these Terms will not exceed the greater of (i) the fees you paid or owed for the Service in the 12 months preceding the event giving rise to liability, and (ii) US$100.

The above limits do not apply to: (i) your payment obligations; (ii) liability that cannot be limited under applicable law (including a consumer's non-excludable statutory rights); (iii) either party's gross negligence, fraud, or wilful misconduct; or (iv) your obligations under Section 13 (Indemnity).

13. Indemnity

You will defend, indemnify, and hold harmless Torchcast and its affiliates, officers, employees, and agents from and against any third-party claim, and any resulting losses, damages, and reasonable legal fees, arising out of or relating to (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your alleged infringement or misappropriation of any third-party right.

14. Force Majeure

Neither party is liable for any delay or failure in performance (other than payment) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, epidemic, labour disturbances, internet or telecommunications failure, or failure of upstream cloud or AI providers.

15. Changes to These Terms

We may update these Terms from time to time. For changes that materially affect your rights or obligations, we will give at least 30 days' prior notice by email to the address on your account or by in-Service notification. Other changes take effect when posted. Your continued use of the Service after the effective date constitutes acceptance; if you do not agree, your sole remedy is to stop using the Service and, where applicable, to receive a pro-rata refund under the Refund Policy.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before commencing any formal proceeding, the parties will attempt in good faith to resolve the dispute by negotiation between senior representatives for at least 30 days from written notice of the dispute.

Arbitration. Any dispute not resolved through negotiation will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules in force at the time. The seat of arbitration is Singapore; the tribunal shall consist of one arbitrator; the language is English. Where the amount in dispute does not exceed US$500,000, the SIAC Expedited Procedure applies.

Consumer carve-out. If you are a consumer ordinarily resident in Singapore, nothing in this Section prevents you from bringing a claim in the Small Claims Tribunals where eligible, or in any other forum required by applicable consumer-protection law. If you are a consumer ordinarily resident in the EU/UK, you may bring proceedings in the courts of your habitual residence as required by applicable law.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any order form or written agreement signed by both parties, constitute the entire agreement between the parties and supersede all prior agreements on the subject matter.
• Order of precedence. In case of conflict, a signed order form or master services agreement prevails over these Terms; these Terms prevail over the Documentation.
• Severability. If any provision is held unenforceable, the remainder remains in effect, and the unenforceable provision will be reformed to the minimum extent necessary.
• No waiver. A failure to enforce a provision is not a waiver of the right to do so later.
• Assignment. You may not assign these Terms without our prior written consent (not to be unreasonably withheld); we may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Notices. Notices to you may be given by email to your account address or by in-Service notification. Notices to us must be sent to contact@torchcast.ai.
• Language. These Terms are concluded in English. Any translation is provided for convenience; the English version controls.
• Relationship of parties. Independent contractors; no agency, partnership, or joint venture is created.

18. Contact

Torchcast AI Pte. Ltd.
Email: contact@torchcast.ai